Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must also be returned in its original packaging, with proof of purchase.

To request a return, contact us at contact@oneklyk.com. If your return is accepted, we will provide the return address and shipping instructions. Items returned without prior authorization will not be accepted.

Please do not send products to any address without first contacting us.

MADE-TO-ORDER AND CUSTOM PRODUCTS

Standard ONEKLYK products manufactured after an order is placed remain eligible for return under this policy.

Personalized products, custom dimensions, special configurations, and colors produced specifically at the customer’s request are final sale and cannot be returned unless they arrive damaged, defective, or different from what was ordered.

3D-PRINTED PRODUCT CHARACTERISTICS

ONEKLYK products are manufactured using additive manufacturing technology. Minor layer lines, subtle surface texture, and small variations in color or finish are normal characteristics of the manufacturing process and are not considered defects.

These characteristics do not affect the intended fit, connection, stacking, or function of the product. If your product has a functional problem, please contact us so we can evaluate and resolve the issue.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly at contact@oneklyk.com and include your order number and clear photographs of the product and packaging.

If the issue is confirmed, ONEKLYK will provide an appropriate replacement, refund, or return shipping label at no additional cost to you.

RETURN SHIPPING

For approved returns based on preference, color choice, size selection, or change of mind, the customer is responsible for return shipping costs.

ONEKLYK will cover reasonable return shipping costs when the item is confirmed to be damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return results from an error by ONEKLYK.

EXCHANGES

The fastest way to receive a different product is to request a return for the original item and place a new order after the return is approved.

REFUNDS

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@oneklyk.com.

CONTACT

For questions about returns or refunds, contact:

ONEKLYK
contact@oneklyk.com